Support

Start with the Knowledge Base. If you’re stuck, open a ticket and we’ll take it from there.

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All systems operational
Faster help = include your server name/ID and what changed.

Common fixes

Quick checks that solve most issues.

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Open a ticket

Best option for anything account/server related.

  • Provisioning issues
  • Server won’t start / crashes
  • Performance problems
  • Billing questions
Open Ticket

Response expectations

We respond as quickly as possible. Including details below helps reduce back-and-forth.

Include:
  • Server name or server ID
  • Game + version (if known)
  • What changed right before the issue
  • Error message / screenshot

Open a Support Ticket

Fill this out and we’ll follow up by email.
You can also email us directly at [email protected]
Prefer self-serve? Search the KB
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