You already have an active subscription
To keep billing clean and avoid duplicate subscriptions, additional servers can’t be ordered from the home page once an account already exists.
What to do instead:
Log in to the Control Panel and use the billing portal to add, upgrade, downgrade, or remove servers on your existing subscription.
This helps ensure accurate proration and prevents accidental duplicate charges.
Why this works differently
- The home page is designed for first-time orders.
- Existing customers already have a billing relationship.
- All changes must flow through the same subscription for accurate proration.
- This avoids overlapping subscriptions and billing confusion.
Need help adding a server?
Our step-by-step guide walks through adding additional servers directly from the billing portal.